Ordering Information

Orders

• TradeCie is a wholesale company exclusively serving retail customers.
• To place an order, a customer account must be opened. New accounts will not be approved unless a Certificate of Resale/Exemption Certificate is provided.
• There is a $200 minimum opening order / reorder amount. Product minimums must be met.
• We accept Master Card, Visa, American Express and Discover. Credit cards will be charged when merchandise is shipped.
• Checks are accepted and preferred for orders picked-up and from customers with approved credit terms. Checks returned due to insufficient funds are subject to a fee.

Shipping

• We make every effort to ship your order shortly before or after your specified ship date.
• Our preferred shipping method is FedEx Ground or USPS.
• If practical, large orders may be palletized and shipped via truck.
• Backorder items will be shipped as available unless “No Backorder” is requested.
• Shipping costs are in addition to the cost of merchandise and are determined after orders have been packed.
• All orders are subject to a 12% ocean freight surcharge effective 9/15/21 - 12/23/22

Claims

• Please contact us within 14 days of receipt of shipment.
• We ask that customers provide sample photos, via email, of damaged/defective items. Please contact us at sales@tradecie.com.
• Replacements or account credits will be provided for approved claims.
• Refused Orders are subject to a 15% restocking fee.

TradeCie reserves the right to make changes to its policies at any time.